With Australia’s ageing population on the rise, the CHC33021 Certificate III in Individual Support is in greater demand than ever. This entry-level qualification prepares care workers to support older people in their homes, residential facilities, and community settings. Graduates gain the skills and knowledge to provide quality care and help clients maintain their independence and meet their daily needs.

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.
These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.
Successful completion of this qualification may take up to 49 weeks.
This program is delivered in the classroom, through self-paced learning and assessment and in the workplace.
Level 3, Suite 9, 48-50 George Street, Parramatta NSW 2150
Target groups for the CHC33021 Certificate III in Individual Support are domestic students who are:
• seeking to pursue or further a career in supporting individuals in a community, home or residential care setting
• seeking to enter a new industry sector
• seeking a pathway to higher level qualifications.
Caring Alliance has the following entry requirements:
Students must:
• Be at least 18 years of age and have completed Year 12 or equivalent
• Participate in a course entry interview to determine suitability for the course and student needs
• Have sufficient language, literacy and numeracy skills as tested through a language, literacy and numeracy assessment. Students will need to achieve ACSF level 3 for reading, writing, numeracy and oral communication to enter the course.
• Have sufficient digital literacy skills to use computer, LMS, and digital application including search engine.
Students will be required to complete a work placement of a minimum of 120 hours within a workplace.
Potential employment options are in community, home or residential setting providing support to those who require support due to ageing, disability or other reasons.
Students who complete this course may wish to continue their education into a range of community services qualification such as the CHC43121 Certificate IV in Disability Support or the CHC43015 Certificate IV in Ageing Support.
Students may apply for recognition of existing qualifications or skills, knowledge, and experience (credit transfer or recognition of prior learning). The granting of course credit may affect course fees as well as the duration of the course.
This process is outlined in Caring Alliance’s Student Enrolment and Completion Policy and Associated Procedures and Training and Assessment Policy & Associated Procedures.
Core Units
CHCCCS031 Provide individualised support
CHCCCS038 Facilitate the empowerment of people receiving support
CHCCCS040 Support independence and wellbeing
CHCCCS041 Recognise healthy body systems
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
CHCLEG001 Work legally and ethically
HLTINF006 Apply basic principles and practices of infection prevention and control
HLTWHS002 Follow safe work practices for direct client care
Elective Units
CHCAGE011 Provide support to people living with dementia
CHCAGE013 Work effectively in aged care
CHCPAL003 Deliver care services using a palliative approach
CHCDIS011 Contribute to ongoing skills development using a strengths-based approach
CHCDIS012 Support community participation and social inclusion
CHCDIS020 Work effectively in disability support
Level 3, Suite 9, 48-50 George Street, Parramatta NSW 2150
© 2026 Caring Alliance. All rights reserved. Powered by DigiPearl
