Privacy Policy

Who We Are

We are Caring Alliance, a Registered Training Organisation (RTO) committed to providing high-quality training and education in aged care and disability support.

Our website address is: caringalliance.com.au.

Information We Collect

We may collect personal information from you when you:

• Enrol in one of our courses or programs

• Make an enquiry via our website, email, or phone

• Subscribe to our newsletters or marketing updates

• Use our website or learning management systems

This information may include your name, contact details, date of birth, education history, and any other information necessary for training, compliance, or support.

How We Use Your Information

Your personal information is used for:

• Processing enrolments and delivering training services

• Meeting our obligations as an RTO under the Standards for RTOs 2015

• Issuing qualifications or statements of attainment

• Communicating with you about your course, support services, or updates

• Improving our website, systems, and student experience

• Meeting legal, regulatory, and reporting requirements (e.g., ASQA, NCVER, government funding bodies)

Cookies & Website Usage

Our website may use cookies or similar technologies to enhance your browsing experience and track anonymous usage data. These do not identify you personally. You may choose to disable cookies in your browser settings, although this may affect website functionality.

Data Sharing

We do not sell or trade your personal information. However, we may share your information with:

• Government agencies, regulators, or funding bodies (where required by law, e.g., NCVER reporting)

• Third-party service providers who support our training delivery (e.g., learning platforms, payment processors), bound by confidentiality agreements

• As otherwise required or authorised by law

Data Retention

We retain student and training records in accordance with:

• The Standards for RTOs 2015

• ASQA record-keeping requirements

• Applicable state and federal laws

Personal information not required for compliance or ongoing services will be securely destroyed or de-identified.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of personal data (subject to compliance requirements)

• Opt-out of marketing communications at any time

Requests can be made by contacting us using the details below.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted staff access, and compliance with industry best practices.

Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

Caring Alliance

Email: [email protected]

Phone: (02) 7813 7596

Address: Level 3, Suite 9, 48-50 George Street, Parramatta NSW 2150