02 7813 7596

TERMS AND CONDITIONS

Fees and Refunds

All fees and charges associated with your course are outlined in this agreement and will not change for the duration of your enrolment.

Fee Protection

  • Funds are maintained to ensure all prepaid tuition fees can be refunded if required.

  • No more than $1,500 is required in a single instalment for services yet to be delivered.

Additional Fees (if applicable)

Deferral Fee: Nil
Re-assessment Fee (after 2 attempts): $100
Late Payment Fee: $100 per week
Credit Transfer: Nil
RPL Application Fee: $250
Unit Fee: $500

All applicable fees will be listed on your invoice.

Payment Terms

  • Payments must be made by the due date on the invoice.

  • Payment method: bank transfer (as specified on invoice).

  • If unable to pay on time, alternative arrangements must be requested.

Overdue Payment Process

  • First Warning: issued after 5 days overdue

  • Second Warning: issued 5 days after first warning

  • Notice of Cancellation: issued 5 days after second warning

Failure to pay may result in enrolment cancellation and referral to a debt collection agency.

Refund Policy

General Conditions

  • Application fees are non-refundable unless the course is cancelled by the provider.

  • Refunds are processed within 10 working days (provider default).

  • Refund applications must be submitted within 10 working days of the relevant event.

  • Outcome provided within 20 working days.

  • Refunds are paid in AUD to the original payer.

  • Rights under Australian Consumer Law remain unaffected.

Refund Conditions

  • Provider cancels course before commencement: Full refund

  • Student withdraws 4 weeks or more before start: Application fee not refunded
    All other fees refunded

  • Student withdraws less than 4 weeks before start:
    - Application fee not refunded
    - 90% of other fees refunded

  • Student withdraws after course starts:
    - No refund
    - Full term fees payable

  • Enrolment cancelled due to misconduct:
    No refund
    Full term fees payable

  • Incorrect or incomplete information provided:
    No refund
    Full term fees payable

  • Course cancelled after commencement:
    Application fee not refunded
    Refund of unused fees (pro-rata basis)

Complaints and Appeals

Complaints and appeals are handled under principles of fairness and transparency.

Scope

  • Complaints may involve staff, students, services, or third parties.

  • Appeals apply to any decision made by the provider, including assessments.

Process

  1. Submit complaint/appeal in writing within 30 days

  2. Acknowledgement within 3 working days

  3. Initial review within 5 working days

  4. Resolution within 30 days (or notified if extended to 60 days)

  • Independent assessor assigned for assessment appeals

  • Written outcome provided with reasons

  • Support person allowed during meetings

  • Enrolment remains active during appeals (where applicable)

External Escalation
If unresolved internally:

  • External mediation (e.g., Resolution Institute)

  • Costs borne by student unless initiated by provider

External Complaint Bodies

Privacy Notice

Purpose of Collection
Personal information is collected to process enrolment and deliver training.

Use of Information

  • Course delivery and administration

  • Compliance with legal obligations

Disclosure
Information may be shared with:

  • National Centre for Vocational Education Research (NCVER)

  • Government and regulatory bodies

Data Handling

  • Managed under the Privacy Act 1988 and NVETR Act

  • Used for reporting, research, and policy development

More information:

Surveys
Participation in surveys is optional.

Contact

If you have any questions about this Privacy Policy, or if you wish to access or correct your personal information, please contact us at:

  • Caring Alliance

  • Email: [email protected]

  • Phone: (02) 7813 7596

  • Address: Level 3, Suite 9, 48-50 George Street, Parramatta NSW 2150

Student Obligations

  • Notify changes to contact details within 7 days

  • Maintain updated emergency contact information

Records will be retained by the provider for a minimum of 2 years after course completion or withdrawal.